Shipping policy
Shipping Policy
Last updated: August 22, 2026
1. Shipping Destinations
We currently ship to addresses within the United States, including all 48 contiguous states. At this time, we do not offer international shipping.
Please note that we do not ship to P.O. boxes, APO/FPO/DPO addresses, or U.S. territories outside the contiguous United States (including Alaska, Hawaii, Puerto Rico, Guam, and the U.S. Virgin Islands).
2. Shipping Rates
We offer a flat rate shipping fee of $30.00 per order for all deliveries within the contiguous United States.
Shipping Option | Rate | Estimated Delivery
Standard Shipping (Flat Rate) | $30.00 | 5–7 business days
All orders are shipped via trusted carriers such as USPS, UPS, or FedEx.
3. Order Processing Time
Orders are typically processed within 1–2 business days (Monday–Friday, excluding weekends and public holidays).
- Orders placed after 2:00 PM EST will be processed the next business day.
- Orders placed on weekends or holidays will be processed on the following business day.
You will receive a confirmation email with tracking information once your order has been shipped.
4. Delivery Estimates
Delivery times are estimates and not guaranteed. While we strive to ensure timely delivery, actual delivery may vary due to factors beyond our control, including:
- Carrier delays (weather, peak holiday seasons, or operational issues)
- Customs processing (for shipments requiring customs clearance)
- Incorrect or incomplete shipping addresses provided at checkout
We appreciate your patience and understanding if your order takes longer than expected to arrive.
5. Order Tracking
Once your order is shipped, you will receive a shipping confirmation email containing:
- A unique tracking number
- A link to the carrier's tracking portal
You can track your package anytime using the information provided. If you do not receive your tracking information within 3 business days of placing your order, please contact us at modularmood@hotmail.com.
6. Shipping Address Changes
Please double-check your shipping address at checkout. If you need to change your shipping address after placing an order, contact us immediately at modularmood@hotmail.com.
We will do our best to update your address before the order is processed. However, once an order has been shipped, we are unable to make any changes to the delivery address.
7. Lost, Damaged, or Stolen Packages
If your package is lost in transit, arrives damaged, or is marked as delivered but you have not received it, please contact us within 7 days of the expected delivery date.
We will work with the carrier to investigate the issue and, depending on the outcome, offer a replacement or a full refund at no additional cost to you.
Please note: We are not responsible for packages that are lost or stolen after they have been marked as "Delivered" by the carrier. For such cases, we recommend contacting the carrier directly and filing a claim.
8. Delivery Delays
We are not liable for delays caused by weather, natural disasters, carrier strikes, customs clearance, or other events outside our reasonable control. We will make every effort to communicate any significant delays to you via email.
9. Contact Us
If you have any questions about our Shipping Policy, please reach out to us:
Email: modularmood@hotmail.com
We typically respond within 24–48 hours during business days.