Refund policy

Refund Policy

Last updated: August 22, 2026

1. Overview

At Modularmood, we want you to absolutely love your purchase. However, we understand that sometimes a piece just doesn't work in your space. That's why we offer a 30-day return policy for most items.

Please read this policy carefully before initiating a return. Because our products are large and heavy, returns require special handling and additional steps.

2. Return Eligibility

To be eligible for a return, your item must meet all of the following conditions:

- Return request is initiated within 30 days of the delivery date
- Item is in original condition — unused, unassembled, and free from damage, stains, or odors
- Item is in its original packaging (or packed securely to prevent damage during return shipping)
- Item is not a final sale or custom-made item (see exclusions below)

Note: We reserve the right to refuse returns that do not meet these conditions or show signs of wear and tear.

3. Non-Returnable Items

The following items are not eligible for return:

- Custom-made or special-order pieces
- Clearance, floor models, or final sale items
- Items damaged by improper assembly or misuse
- Items returned without original packaging
- Gift cards

4. How to Initiate a Return

To start a return, please follow these steps:

Step 1: Contact us at modularmood@hotmail.com within 30 days of receiving your order. Please include:
- Your order number
- The item(s) you wish to return
- Reason for return (optional, but helps us improve)
- Photos of the item (optional, but appreciated for quality feedback)

Step 2: Our support team will respond within 24–48 hours with a Return Merchandise Authorization (RMA) number and detailed return shipping instructions.

Step 3: Package the item securely in its original packaging. Please include the RMA number clearly on the outside of the package.

Step 4: Arrange for return shipping using the carrier method we recommend. Do not ship the item back without an RMA number — returns without authorization may be refused or delayed.

5. Return Shipping Costs

Because our furniture and home décor pieces are large and heavy, return shipping costs are:

- Buyer is responsible for return shipping costs unless the return is due to our error (e.g., wrong item sent, manufacturing defect)
- The actual return shipping cost will be deducted from your refund if we arrange the pickup for you
- If you choose to arrange your own return shipping, we recommend purchasing shipping insurance and tracking — we are not responsible for items lost or damaged during return transit

Estimated return shipping costs: Depending on the size and weight of the item, return shipping within the U.S. typically ranges from $50 to $200. Heavy items (e.g., sofas, large cabinets) may cost more. We recommend contacting us first for an accurate estimate based on your location and item.

6. White-Glove Return Pickup (For Oversized Items)

For larger items (sofas, sectionals, dining tables, large cabinets, etc.), we offer a white-glove return pickup service through our trusted carriers.

- A scheduled pickup will be arranged at your convenience
- The carrier will come to your home to collect the item — no need to bring it to a drop-off location
- The cost of this service will be deducted from your refund (typically $100–$250 depending on item size and your location)

Please note: The item must be fully assembled and accessible for pickup. Disassembled items will not be accepted for return.

7. Return Inspection & Refund Process

Once we receive your returned item, it will undergo a thorough inspection:

- Condition Check: We check for damage, stains, odors, assembly marks, and signs of use
- Packaging Check: We verify that the item was securely packaged to prevent damage during transit

Inspection typically takes 3–5 business days after we receive the item.

After the inspection is complete, we will notify you of the approval or rejection of your refund:

- Approved: Refund will be processed within 5–10 business days to your original payment method
- Rejected: The item will be shipped back to you at your expense, or you may arrange alternative disposal

8. Refund Amount Breakdown

When you return an eligible item, your refund will be calculated as follows:

Item | Refund Amount
Full Refund (Item Price) | 100% of product price (excluding original shipping fees)
Original Shipping Fee | Non-refundable
Return Shipping Fee | Deducted from refund (if we arrange pickup)
Restocking Fee | $0 — we do not charge a restocking fee

Example: You purchased a sofa for $800 with $30 shipping. Return shipping costs $150. Your total refund would be $800 (item price) — $150 (return shipping) = $650.

9. Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately:

- Report the issue within 7 days of delivery
- Include clear photos of the damage, box, and packaging materials
- Keep the original packaging in case the carrier needs to inspect it

We will work with you to resolve the issue as quickly as possible. Options include:

- A full refund (including original shipping fees)
- A replacement shipped to you at no additional cost (subject to availability)
- A partial refund if you choose to keep the item with minor imperfections

We always cover return shipping costs for damaged or defective items.

10. Order Cancellations

- Before shipment: You may cancel your order for a full refund. Contact us immediately at modularmood@hotmail.com.
- After shipment: Once the item has shipped, our standard return policy applies. You will be responsible for return shipping costs.

If you cancel after shipment but refuse delivery, the return shipping fee will be deducted from your refund.

11. Assembly & Installation

Please note that we are not responsible for damage caused during assembly or installation. If an item is damaged due to improper assembly, it will not be eligible for return or refund.

We strongly recommend following the assembly instructions carefully and keeping all tools and hardware organized during assembly.

12. Price Adjustments

If an item you purchased goes on sale within 14 days of your purchase date, we are happy to offer a price adjustment. Please contact us at modularmood@hotmail.com with your order number.

13. International Returns

We currently only ship to and accept returns from the United States. International returns are not available at this time.

14. Contact Us

If you have any questions about our Refund Policy, need assistance with a return, or would like to request a return, please reach out to us:

Email: modularmood@hotmail.com

Response Time: We typically respond within 24–48 hours during business days.

For faster assistance, please have your order number ready when contacting us.